Privacy Policy

At WAHJ Watches, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website, www.wahjwatches.com. We adhere to the General Data Protection Regulation (GDPR) and relevant UK data protection laws to ensure your information is handled lawfully and transparently. By using our Site, you acknowledge and agree to the practices outlined in this policy. 

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, shipping and billing address.

  • Payment Information: Payment card details and billing information (processed securely by third-party payment providers).

  • Account Information: If you create an account, we collect your username, password, and other registration details.

1.2 Non-Personal Information

  • Usage Data: Includes IP address, browser type, pages visited, time spent on pages, and other diagnostic data.

  • Cookies: We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information to:

  • Fulfil and manage your orders.

  • Provide customer support.

  • Communicate updates and promotions.

  • Improve the Site and our product offerings.

  • Meet legal and regulatory requirements.

3. Legal Basis for Processing

We rely on the following legal grounds:

  • Contractual Necessity: To fulfill orders and manage your account.

  • Consent: For sending marketing communications (opt-in, can be withdrawn anytime).

  • Legitimate Interests: To improve our services and detect fraud.

  • Legal Obligations: To comply with tax, regulatory, and legal requirements.

4. Sharing Your Information

We may share your data with:

  • Third-party service providers: For payment processing, shipping, marketing, and analytics.

  • Legal authorities: If required by law.

  • Business transfers: In the event of a merger or sale.

All third parties are obligated to keep your information confidential and only use it for agreed purposes.

5. Data Security

We implement appropriate security measures to protect your information. However, no method of transmission over the Internet is completely secure.

6. Your Rights Under GDPR

You have the right to:

  • Access your personal data.

  • Request correction of inaccuracies.

  • Request deletion of your data where applicable.

  • Object to processing under certain conditions.

  • Request data portability.

To exercise these rights, contact us at wahjwatches@gmail.com.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or to meet legal and accounting obligations.

8. Warranty & Returns

Our products come with a 12-month warranty covering manufacturing defects only. This does not include damage caused by accidents, misuse, or wear and tear.

We also offer a 31-day return policy from the date of delivery. Returned items must be in original condition with all packaging and tags. Customised products are not eligible for return.

9. Age Restrictions

You must be at least 16 years old to purchase products from our Site. By placing an order, you confirm that you meet this requirement.

10. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated Effective Date.

Effective Date: 25 July 2025

For any questions or concerns about this Privacy Policy, please contact us at:
📧 wahjwatches@gmail.com